Terms of service
The terms on which client organisations and their invited users may use Synergi.
These terms
These terms govern use of Synergi, provided by Immersion X. Where a client has signed a separate master services agreement or order form with us, that agreement takes precedence over these terms to the extent of any conflict.
Accounts and access
Accounts exist by invitation only; there is no public signup. Each user is personal to the individual invited and may not be shared. Two-step verification is mandatory for every account and is enrolled at first sign-in. Clients are responsible for keeping their user list current and telling us when access should be withdrawn.
Acceptable use
Clients may upload only data they are entitled to process, and only for the purposes set out in their engagement. Synergi may not be used to attempt to re-identify redacted individuals, to make automated decisions about individuals without human review, to test the security of the platform without written permission, or in breach of any applicable law.
Client data and ownership
Clients own the data they upload and every output derived from it. We hold a limited licence to process that data for the term of the engagement, solely to provide the service. We claim no rights of secondary use, and client data is never used to train, fine-tune or benchmark any model.
Our role under POPIA
We act as Operator and the client as Responsible Party. We process personal information only on the client's documented instruction, apply the security measures described on the security page, and support the client's obligations under section 22 of POPIA in the event of a compromise.
Service delivery
Batches are analysed by six analyzers over every record in the batch. Delivery timelines, intake preparation, seat counts and any managed support are set out in the client's engagement. Availability and support commitments, where offered, are given in that agreement rather than here.
Fees
Fees are per record and per engagement as set out in the applicable order form, and visible in-app for each batch. Unless the engagement says otherwise, fees are payable in South African Rand and exclude VAT.
Confidentiality
Each party keeps the other's confidential information confidential and uses it only for the purposes of the engagement. Security documentation, penetration test reports and attestations are made available to clients under NDA.
Intellectual property
Synergi, its analyzers, models, interfaces and documentation remain our intellectual property. Nothing in these terms transfers any right in the platform to a client beyond the right to use it during the engagement.
Term, suspension and termination
An engagement runs for the term stated in its order form. We may suspend access where use breaches these terms or presents a security risk, and will tell the client why. On termination the client chooses export-then-destroy or immediate destruction of its data, and receives a signed certificate of destruction.
Liability
Neither party excludes liability where the law does not allow it. Subject to that, liability caps and exclusions are those set out in the client's signed agreement. Findings are analytical outputs to be read with judgement; clients remain responsible for the decisions they take on them.
Governing law
These terms are governed by the law of the Republic of South Africa, and the parties submit to the jurisdiction of its courts.
Changes
We may update these terms as the service changes, and will record the date of the current version above. Material changes are notified to clients in writing before they take effect.
The security page sets out hosting, sub-processors and incident commitments in full.